Skip to main content

Hotel Policies

Decoration Alt

Sofitel Sydney Wentworth (the Hotel) reserves the right to update, amend or retract the below information at any time without notice.

Hotel Management and authorised designates are encouraged to uphold and maintain the below information at all times.
 

Check In Policy

The following conditions apply to all bookings at Sofitel Sydney Wentworth.

CHECK-IN TIME: From 3:00pm
CHECK-OUT TIME: 11:00am

Check-In Requirements:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid form of photo identification acceptable to Hotel Management must be supplied in order to process your check-in.

Acceptable photographic Identification Documents:

  • a valid and current Australian state or territory or New Zealand driver’s licence;
  • a valid and current Australian or foreign passport;
  • a valid and current Australian state or territory or New Zealand learner’s permit;
  • a valid and current Australian state or territory Photo Card or Proof of Age card; or
  • a valid and current Australian ImmiCard.
     
Payment Requirements:

Payment in full is required for all accommodation upon check in (if not prepaid in advance).

An additional amount of $100.00 (or other agreed amount) will be taken as an authorisation to secure any incidental charges which may be accrued during your stay. Any remaining balance will be released to your account following your departure. The time taken to release funds varies depending on your financial institution.

If you are settling your account with any debit or credit card, please note that a payment card transaction fee, which is currently 1.4% of the amount charged, will apply. Please note, EFTPOS Savings or Cheque transactions do not carry this fee. 

All guests are personally liable for all charges made by any person to the room account (regardless of whether such charges are made during the hotel stay or expressly authorised by the guest recorded on the reservation) and for any damage to the room and associated hotel facilities caused by the guest or any person using the room and associated hotel facilities with the consent of the guest.
 

Upgrade Policy

Room upgrades are subject to availability at the time of check-in.

  • Complimentary upgrades, where applicable, are offered at the Hotel’s discretion.
  • Paid upgrades may be requested prior to arrival or at check-in, subject to availability.
  • Upgrades are confirmed per stay and may not apply for the full duration if room availability changes.
  • Please note that a complimentary upgrade to a Club Room does not include Club Lounge access or benefits.
  • The Hotel reserves the right to allocate room types in accordance with operational requirements.

 

Rollaway Bed Policy, Pricing and Availability

Rollaway beds are available in selected room categories only and are subject to availability at the time of request.

  • A maximum of one rollaway bed is permitted per room, subject to room type and capacity restrictions.
  • Rollaway beds are suitable for one additional guest only.
  • Requests must be made prior to arrival and cannot be guaranteed on the day of check-in.
  • Rollaway beds are not available in all room types due to space and safety requirements.
  • The Hotel’s children policy applies only when using existing bedding. Rollaway beds are not included under the children policy.
     
Pricing
  • Rollaway beds are charged at AUD $100 per night, subject to availability.
  • Pricing is subject to change without notice and will be confirmed at the time of booking or prior to arrival.

 

Loyalty Benefits Policy

Sofitel Sydney Wentworth recognises eligible loyalty benefits in accordance with the applicable ALL Accor membership terms and conditions.

Availing Loyalty Benefits
  • Guests must ensure their valid ALL Accor membership number is added to the reservation prior to arrival. Please note that membership is strictly personal, and is not transferable in any circumstances.
  • Should membership benefits be extended to any third party, the hotel reserves the right to revoke benefits at any time, or escalate the matter to the Accor Live Limitless loyalty compliance team for review.
  • Where a difference in rate applies due to membership removal, the third party will be responsible in settling any difference of rate due to revocation of certain membership benefits; particularly, ALL Member Rate, Points Redeemed, ALL+ Explorer Stay Plus night or Suite Night Upgrade certificate applied. In this case, the member accepts the complete loss of redeemed benefit due to program non-compliance.
  • Benefits are applicable only to qualifying bookings made directly through approved Accor channels.
  • Benefits are subject to availability and may vary by room type, date, and hotel occupancy.
     
Non-Arrival / No-Show
  • If a guest does not arrive on the confirmed arrival date, all associated loyalty benefits will be forfeited.
  • Points, Status Night Credits, upgrades, and on-property benefits will not be honoured for no-show reservations.
  • Cancellation and no-show penalties apply in line with the booked rate conditions.

 

Loyalty Points and Upgrade Benefits
 

Points Redemption
  • Loyalty reward points may be redeemed for eligible stays and services in accordance with the ALL Accor programme terms and conditions.
  • Redemptions must be completed prior to arrival unless otherwise advised. Points cannot be redeemed retrospectively once a stay has commenced or concluded, except for cases of utilising points for incidental spend or eligible burn at the hotel, which are subject to prevailing rate conditions.
     
Room Upgrade Benefits
  • Room upgrade benefits are subject to availability and confirmation by the Hotel.
  • Upgrade requests may be confirmed prior to arrival or on the day of check-in.
  • If an upgrade benefit cannot be honoured due to availability or operational requirements, the original booked room type will apply.
  • Upgrades only apply, subject to availability, at the point of arrival. No mid-stay upgrades are possible, even in the case of change of availability. 
     
Dining and Accommodation Benefits
  • Dining and accommodation benefits, where applicable, are available only on eligible reservations and in accordance with the applicable Accor Live Limitless and ALL+ Explorer Accor programme terms.
  • Unused benefits are non-refundable, non-transferable, and cannot be exchanged for cash or alternative services.

 

Parking Policy

Parking for Sofitel Sydney Wentworth is located off Bligh Street and is operated by Wilson Parking, with a maximum vehicle entry height of 2.10 metres.
 

Guest Parking

Hotel guest parking is available at a preferred rate of AUD $67 per vehicle per day, subject to availability.

To access this rate, guests must validate their parking ticket and complete payment directly with Wilson Parking upon departure. Hotel guests are required to provide their room number at the time of validation.
 

Conference and Event Parking

Guests attending conferences and/or events at Sofitel Sydney Wentworth are eligible for a preferred parking rate of AUD $67 per vehicle per day.

Parking tickets must be validated and paid directly with Wilson Parking upon departure to access the applicable rate.
 

Valet Parking

Wilson Parking offers a premium valet parking service during their hours of operation. Availability, pricing and terms are managed directly by Wilson Parking. Guests are encouraged to contact Wilson Parking directly for further information.
 

Additional Information

Parking availability is limited and cannot be guaranteed. Fees, operating hours and conditions are subject to change without notice.

For further enquiries regarding guest parking, please contact the hotel directly on +61 2 9228 9188.
 

After-Hours Parking Access

After-hours access to the Wilson Parking facility is available via the designated pedestrian and vehicle entry points.

Hotel guests accessing parking outside standard operating hours must retain their parking ticket or access pass at all times to enable re-entry and exit.

For after-hours assistance, guests are advised to use the intercom located at the car park entry. 

Sofitel Sydney Wentworth is not responsible for any damages, the operation, availability or security procedures of the third-party parking facility. All parking conditions are subject to Wilson Parking’s terms and conditions.

 

Guest Conduct, Behaviour and Commitment to Inclusion

Sofitel Sydney Wentworth is committed to providing the highest quality of service within a safe, respectful and inclusive environment for all guests, visitors and team members.

Our team strives to create a warm and welcoming experience for every guest, and in return kindly requests the same courtesy, respect and consideration throughout your stay.

 

Commitment to Inclusion

Sofitel Sydney Wentworth is committed to fostering an environment that is inclusive, accessible and free from discrimination. All guests and team members are treated with dignity and respect, regardless of background, identity, ability, culture, religion, gender, sexual orientation or any other personal characteristic.

Discriminatory language, behaviour or conduct will not be tolerated.

 

Zero Tolerance Policy

The Hotel maintains a zero-tolerance approach to behaviour that is offensive, abusive, intimidating, threatening or aggressive in nature.

Where necessary, Hotel Management reserves the right to take appropriate action to protect the wellbeing, safety and dignity of team members, guests and visitors. This may include requesting an individual to leave the premises or contacting relevant authorities.

Failure to comply with this policy may result in refusal of service, eviction without refund, or further action as deemed appropriate by Hotel Management.

 

Dress Code Policy

For the comfort and enjoyment of all guests, hotel slippers and bathrobes are not permitted to be worn in public areas or dining venues at Sofitel Sydney Wentworth.

Guests are requested to be appropriately dressed at all times when accessing public spaces and food and beverage outlets.

 

Third-Party Behaviour Policy

Guests are responsible for the behaviour of any third parties invited onto Hotel premises.

  • All visitors must comply with Hotel policies, safety requirements, and local regulations.
  • The Hotel reserves the right to refuse entry or request the departure without refund of any third party whose behaviour is deemed abusive, disruptive, unsafe, or inappropriate.
  • Registered guests may be held financially responsible for any damage, disturbance, or additional charges incurred by third parties.
     

 

House Made Hospitality (HMH) Third-Party Policy

Food and beverage venues operated by House Made Hospitality (HMH) within Sofitel Sydney Wentworth are independently managed.

  • Venue policies, operating hours, menus, and reservations are subject to change without notice.
  • Charges incurred at HMH venues may be billed to the guest room where applicable, subject to venue approval.
  • A discretionary service fee may be applied at selected HMH venues and is retained by House Made Hospitality in accordance with its policies.
  • The Hotel is not responsible for third-party venue decisions, availability, or service outcomes.
     

Safety and Security Policy

Guests are not permitted to bring illegal, dangerous, explosive, flammable or hazardous items onto Hotel premises.

The Hotel reserves the right to inspect bags, parcels or other belongings prior to entry, during a stay, and to refuse entry of any item deemed unsafe or inappropriate.

Guests are responsible for the security of their personal belongings at all times. Valuables should be secured in the in-room safe. Learn More about the Fair Trading Act, Schedule 7

Unattended items may be managed or removed by the Hotel where necessary for safety reasons.

For the safety of all guests:

  • Running, climbing railings or engaging in unsafe activity is not permitted
  • Wheeled recreational devices (including skateboards, scooters and inline skates) are not permitted
  • Remote-controlled devices, toys, kites and sporting activities are not permitted
     

Mobility aids for guests with disabilities, manual wheelchairs, approved powered mobility devices and strollers are permitted.

Blocking entrances, exits, lifts, corridors or public thoroughfares is not permitted. Guests must comply with all reasonable instructions provided by Hotel team members.

 

Surveillance Policy

Sofitel Sydney Wentworth may photograph, film, videotape and/or record within Hotel premises for security, safety, operational or legal purposes.

By entering the Hotel, guests acknowledge and consent to such recording for legitimate business, safety and compliance purposes.

 

Pet Policy

Pets are not permitted at Sofitel Sydney Wentworth.

Certified assistance animals are permitted in accordance with applicable legislation.

 

Photography and Filming Policy

Photography and filming for personal and non-commercial purposes are permitted at Sofitel Sydney Wentworth.

Guests are kindly asked to respect the privacy, comfort and experience of other guests and team members at all times.

Photography, filming, recording or live broadcasting of any kind for commercial, promotional, media or interview purposes is not permitted without prior written authorisation from Hotel Management. This includes, but is not limited to, image capture, filming, recording or interviewing guests or team members.

 

Drone Policy

The use of drones or unmanned aerial devices is not permitted on or above Hotel premises at any time.


_____________________________________________________________________________________________________________________________

 

Learn more about Sofitel Sydney Wentworth's legal notice.